IT Operations Specialist


Human Factor on behalf of its client a major multinational company, that operates in the sector of retail, is looking to recruit an IT Operations Specialist


IT Operations Specialist

Ref_Code: ITOS_1020

The Role

The IT Operations Specialist manages the provision of a range of computer and/or network services. Assists users in the more unique situations requiring a broad knowledge of available hardware and software. Manages system or process improvement initiatives. Coordinates the delivery of technical services related to physical store projects.

Key Responsibilities


  • Identifies the technical solutions and sourcing needed to support the needs of the business
  • Resolves incoming incidents relating to use of systems (second level support) in
  • discussion with the caller, capturing relevant information for further analysis
  • Ensures that delivery of all services is in line with requirements, providing support and continuous improvement
  • Works with those developing new applications to ensure they are effective and to facilitate knowledge transfer for user support
  • Works with rest of department to ensure operational and technical best practice, owns initiatives for improvement
  • For more complex problems, elicits sufficient details of the problem to enable the appropriate escalation path to be identified, and involves the appropriate specialist in problem resolution
  • Owns and manages projects for information technology deployment in stores  




  • BSc degree in IT or related field
  • 3-5 years of experience
  • Good knowledge of Office 365 (administration and solution development)
  • Good understanding of company-specific business systems
  • Ownership and dependability
  • Capability to plan and coordinate the execution of IT projects