IT Support Consultant (Power BI)



ΠΕΡΙΓΡΑΦΗ ΘΕΣΗΣ ΕΡΓΑΣΙΑΣ

We are a vigorous team of professionals specialized in providing premium executive search and assessment experience to the business world. Among the various industries we recruit for, we are exclusively retained to find an IT Support Consultant for a major multinational company, that operates in the sector of business management consulting.

IT Support Consultant (Power BI)

Ref_Code: ISCP_0721

Responsibilities:

  • Manage Information Technology services provided to clients
  • Support clients on day by day operations
  • Ensure effective communication of Customer (Service & Technical) related issues as required.
  • Follow defined CRM processes to manage customer requests
  • Contribute to the continuous improvement of the services provided, with a strong focus on quality
  • Manage incidents, requests, changes, related to all the Information Technology services
  • Comply with quality and security standards policies and regulations to deliver results
  • Deliver services in alignment with Corporate Information Technology strategies and goals 
  • Execute and assist with projects according to approved budgets and schedules
  • Support, install, and configure desktop hardware, software and applications
  • Investigate and resolve technical issues on customer accounts including software faults

 Requirements: 

  • Bachelor’s degree in IT, Computer science or a related discipline
  • 5+ years of previous experience working in IT support
  • Experience with at least one DBMS (Ms-SQL, Oracle, MySQL, PostgreSQL, etc.) 
  • Experience in SQL
  • Experience on Microsoft PowerBI and/or Microsoft Analysis Services
  • Advanced computer skills Microsoft Office (Excel in particular)
  • Experience at least with a data integration tool (MS-Integration service, Oracle Data Integration, Azure Data Factory, splunk, databricks, Informatica, Talend etc.)
  • Experience in Design and implement DataWareHouse (DWH), ETL, ELT
  • Experience on public cloud platform Azure (preferred), Oracle and AWS
  • Experience with R or Python is a plus
  • Excellent communicator and team spirit
  • Familiarity with Microsoft Active Directory Services 
  • Triage and Ticketing (Service Now, OTRS)
  • Proactive Infrastructure Monitoring
  • Ability to work with minimal supervision while performing duties
  • Flexibility to develop and maintain technical documentation in English