Kariera.gr Team on behalf of its client, the leading real estate developer in Greece, is looking for a SAP Business Solutions Analyst for its growing team.
IT Service Delivery Associate
Responsibilities:
• Provides direct 1st level support for the Company’s Information Technology assets, by resolving problems as a member of the IT Helpdesk for local and remote users.
• He or she shall work using established tools, processes & resources (product documentation, diagnostic tools, subject matter experts, service providers etc.) & structured reasoning to perform an appropriate level of analysis of diverse types of incidents/requests.
• Monitors basic central infrastructure of the corporate environment and cooperate with related internal or external subject matter experts to ensure service availability.
• Sets up and prepares new IT equipment according to the IT policy and procedures and maintaining the assets inventory using appropriate asset management tools.
• Keeps track of all IT related service desk tickets using established tools and elevating to 2nd level support when necessary.
• Keeps track of IT Assets inventory in terms of software and hardware while producing regular reports to meet current and future business demands.
Requirements:
Academic Qualifications:
Professional Experience: