Front Office Manager

JOB INFO

Ella resorts, a new collection of premium quality and excellent value resorts,

are seeking to hire for the season 2023:

 

Front Office Manager 

Ella Resorts is a new collection of eco-chic hospitality properties offering exceptional quality and service excellence. In 2023, Ella Resorts will be operating a portfolio of 6 lifestyle & family resorts on the islands of Rhodes & Corfu.  

Position Summary:

The Front Office Manager primarily will be responsible for the day-to-day operations of the front office team. The ideal candidate will assure guest service standards are being applied consistently while remaining in compliance with all hotel and department policies and procedures.

 

Scope:

  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
  • Maintains complete knowledge of and comply with all departmental policies, service procedures, and standards
  • Supervises daily shift processes ensuring all team members adhere to standard operating procedures
  • Trains, directs the work of front office employees, resolves issues/problems and coaches the front desk team members to ensure a quality operation
  • Resolves customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Allocates rooms to expected arrivals after checking the guests’ preferences and special requests
  • Prepares and adjusts weekly work schedules in accordance with staffing guidelines and labour forecasts
  • Conducts pre-shift meetings with associates and review all information pertinent to the day’s business
  • Conducts department meetings with team to drive associate engagement
  • Inspects grooming and attire of associates, rectifies any deficiencies
  • Ensures safety by following guest check in and security procedures
  • Ensures that standards are maintained at a superior level daily

 

Prerequisites:

  • Three or more years working experience in a similar role in the luxury hospitality sector (5* Hotels). Protel experience preferred.
  • Degree / Diploma in Hospitality/Tourism
  • Excellent knowledge of English language
  • A second language (French, German, Russian, or Italian) will be considered as a plus

 

Position Attributes:

  • Flexibility to respond to a range of different work situations
  • Passion for delivering exceptional levels of guest service
  • Negotiation and excellent Communication skills
  • Pleasant personality, customer oriented

 

Benefits:

  • Accommodation & daily meal
  • Competitive remuneration package & benefits
  • Company Bonus scheme, according to performance
  • Continuous training
  • Career prospects on a transparent working environment
  • Company team events
  • Collaborative working environment

 

ELLA Resorts are dedicated in providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

We work together on your career so, Join the Team!