Guest Relations Officer
01/05/2024
ΕΛΛΑΔΑ - ΣΑΝΤΟΡΙΝΗ
N/A
JOB INFOWorkathlon on behalf of Donkey Hotels and Resorts is hiring for enthusiastic Guest Relations Officer for the 5-star luxury resort Nous Santorini.
Responsibilities
- Respond promptly to guest inquiries, requests, and concerns, striving to exceed expectations and enhance guest satisfaction.
- Handle guest complaints and issues effectively, addressing concerns in a professional and proactive manner to achieve swift resolution.
- Maintain open and effective communication with all resort departments to ensure seamless guest experiences and smooth operations.
- Solicit feedback from guests and use it to continuously improve service standards and guest satisfaction levels.
- Assist in the organization and execution of special events.
Qualifications
- Prior experience in luxury hospitality settings, preferably in 5-star establishments.
- A degree in hospitality or a related field will be considered a plus.
- Proficiency in English language.
- Demonstrates a positive attitude.