Front Office Agent

Ella Resorts, a new collection of premium quality and excellent value resorts,

are seeking to hire for the season 2023:

Front Office Agent 

Ella Resorts is a new collection of eco-chic hospitality properties offering exceptional quality and service excellence. In 2023, Ella Resorts will be operating a portfolio of 6 lifestyle & family resorts on the islands of Rhodes & Corfu. 

Position Summary:

The Front Office Agent offers guest administrative support across the resort. He/she welcomes guests, greets people who visit the resort. Coordinates front-desk activities, including correspondence distribution, redirection phone calls, and represents the resort to guests throughout all stages of their stay.

Scope:

• Supports the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
• Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
• Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Delivers on departmental plans and objectives, to meet hotel targets
• Builds and maintains effective working relationships whilst promoting the company’s culture and values

Prerequisites:

• Three or more years’ working experience in a similar role in the luxury hospitality sector (5* Hotels)
• Degree / Diploma in Hospitality/Tourism
• Excellent knowledge of English language
• A second language (French, German, Russian, or Italian) will be considered as a plus

 Position attributes:

• Flexibility to respond to a range of different work situations
• Passion for delivering exceptional levels of guest service
• Negotiation and excellent Communication skills
• Pleasant personality, client oriented

Benefits:

• Accommodation & daily meal
• Competitive remuneration package & benefits
• Company Bonus scheme, according to performance
• Continuous training
• Career prospects on a transparent working environment
• Company team events
• Collaborative working environment

ELLA Resorts are dedicated in providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.

We work together on your career so, Join the Team!