Ella Resorts, a new collection of premium quality and excellent value resorts
are seeking to hire for the season 2023:
Guest Service Agent
Ella Resorts is a new collection of eco-chic hospitality properties offering exceptional quality and service excellence. In 2023, Ella Resorts will be operating a portfolio of 6 lifestyle & family resorts on the islands of Rhodes & Corfu.
Position Summary:
The Guest Service Agent supports the daily operation of the Guest Service Centre, and roves concierge services, in line with the strategy to support hospitality, destination marketing/partnerships, retail services and hotel initiatives. A key element to this role is planning, managing day to day operations, and enhancing the delivery of world class guest experience.
Scope:
Deliver in-village services, private client services and commercial event delivery
Oversees in village guest experience supervision and first escalation for the day-to-day operation
Reporting on key data including guest feedback and utilize the data to propose action plans and improved guest journeys
Oversees messaging, engagement, complaint handling and promotion with all guests
Proactively plan for all key trading events, hotel’s initiatives, and peak periods in line with the commercial calendar
Identifies opportunities for the introduction of new services and enhancements to current services
Manages customer complaints and feedback, to ensure that all comments are dealt with appropriately, collated and reported to the business in a program of continuous improvement
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Performs Front Desk duties
Prerequisites:
Three or more years working experience in a similar role at a 5-star hotel
Degree/Diploma in Tourism
Excellent knowledge of English language
A second language (French, German, Russian, or Italian) will be considered as a plus
Position Attributes:
Flexibility to respond to a range of different work situations
Passion for delivering exceptional levels of services
Negotiation and excellent communication skills
Pleasant personality, client oriented
Benefits:
Accommodation & daily meal
Competitive remuneration package & benefits
Company Bonus scheme, according to performance
Continuous training
Career prospects on a transparent working environment
Company team events
Collaborative working environment
ELLA Resorts are dedicated in providing exceptional guest experiences across its brand and our amazing Team members are at the heart of it.
We work together on your career so, Join the Team!
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